Centro’s Good Food but Poor Service

Perhaps an anomaly — or perhaps wait staff has gone downhill.

centro-logoI’m not much of a shopper, but I do my modest best to support local independent businesses on Small Business Saturday, an annual antidote to Black Friday frenzy. A downtown Boulder bead shop had the earring wires I needed, one bookstore always has good deals on calendars, another carried the Pam Houston book I wanted to read and one of the two arts coops had a jigsaw puzzle I had my eye on to bring as a host/ess gift to friends’ annual holiday open house.

Even that little shopping made my husband and me hungry (in our defense, we’d eaten tiny breakfasts and hadn’t had lunch). We decided on Centro Latin Kitchen, whose weekend brunch was still in effect. We took a table on the covered patio, ordered drinks and food. The drinks — mercifully strong enough to mellow the irritation that followed — were more or less promptly delivered, but when it came to food, we waited and waited and waited.  And did I mention that we waited? One adjacent table turned over completely, but our food was nowhere in sight — and neither was our server. Abducted by aliens?

We finally flagged down a runner and asked where out food might be.  That appeared to speed things up. When the waiter himself brought our order, he said he was “sorry” for the delay. I replied, “We’re even sorrier.” He offered to comp a dessert.

Shrimp a la plancha -- street taco size. The small corn tortilla was stuffed with shrimp4.5 corn tortilla, shredded cabbage, sliced carrot and jalapeño aioli
Shrimp a la plancha — street taco size. The small corn tortilla was stuffed with shrimp, shredded cabbage, sliced carrot and jalapeño aioli. It was a tasty mix.
Carnitas Benny is a Latin spin on eggs Benedict. On a base of a spicy smoked cheddar-green chile biscuit sit two poached eggs, slow- roasted pork and a really good roasted jalapeño hollandaise. Roasted potato chunks (called papas charros) are alongside.
Carnitas Benny is a Latin spin on eggs Benedict. On a base of a smoked cheddar-green chile biscuit sit two poached eggs, slow- roasted pork and a really good roasted jalapeño hollandaise. Roasted potato chunks (called papas charros) are alongside.

From the dessert menu, we selected tres leches cake, served cold so it should be delivered quickly — especially since by that time, the brunch crowd had gone. But again, we waited and we waited and we waited. Again, invisible waiter. This time, we flagged down a busser.

w single-0serve portion of this classic
Single-serve portion of this classic “three milk” cake sat in a milk pool and topped with whipped cream and apple-cherry preserve.

Again, I expressed my/our frustration at the disappointing service. The waiter offered to get the manager, who seemed able to determine from the register tape that we weren’t blowing smoke about our long waits. He gave us some reasons, and I said that it might have been nice it the waiter has stopped by our table with a work of explanation or at least apology. He agreed and offered to comp all the food.

For what it’s worth, Centro’s nom de cuisine is the ponderous Centro Latin Kitchen & Refreshment Palace, which no one uses. Not ever,

Price check: At weekend brunch, small plates, $3-$8; tacos, $4.5; specialties (i.e., entrees), $7-$18; sides, $1-$5; desserts, $3-$6.

Centro is at 950 Pearl Street, Boulder; 303-442-7771.

Centro Latin Kitchen & Refreshment Palace Menu, Reviews, Photos, Location and Info - Zomato

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